General>Battery Information: Idle health: Communication Error used the dell support tool to download all the latest drivers for the dell, and then i noticed that the battery is not charging. then on the laptop i rebuilt a new Win10 圆4 bit version. as a battery is simple to install I completed that install. I managed to track down what the seller said was an OEM Dell battery for this model. I am located in New Zealand and it is difficult to get Dell XPS Batteries over here, as almost all providers charge shocking rates to ship this side of the world. The original battery failed and had swollen so was discarded via e-waste. I have an older Dell XPS 13 which runs a 1.80Ghz, with 16gb ddr3 memory on a m.2 drive. I have a issue that i am struggling with.